SMS Texting

Short Message Service (SMS) and Multimedia Messaging Service (MMS) is something we are all familiar with on our personal cell phones and over the last few years it has also been sought after by businesses too, as a way to communicate with customers. We all tend to respond quicker to text messages than email and there is also higher delivery success rates with SMS compared to email since there is no junk folder.

Cabertel offers SMS and MMS texting to our business customers so you can send and receive text messages using your business phone number.

SMS Benefits

Here are some of the benefits of SMS texting with your business phone number on the Cabertel phone system:

• Separate your Communications: Separate your personal and business SMS communications by using different Apps for each on your cell phone. This ensures you are not giving out your personal cell phone number.
• Marketing: Email abuse has made it a very difficult medium to market products and services as more often than not, it will end up in junk folders. Texting has a high delivery success rate and tends to be higher priority than email so there is more chance your message will be seen.
• Support: Give customers the ability to text your business phone number to obtain support. This could be a dedicated support phone number that your entire support team has access to.
• Media: Send multimedia messages in addition to your SMS texts. This is very useful should you need to send an image or a video or audio file to a customer.

SMS Options with Cabertel

Here are some current options for sending and receiving texts with Cabertel but please continue to check this page as it will be updated over time as our Engineering team develops other ways to text with your business phone number:

Textable

Download the Textable App on iOS and Android devices or even on a Web browser.

Your Cabertel account manager can help set this up for you and will send you credentials for the App. Use these credentials to log into the App and then press the plus icon to send a next SMS message. You can give the App access to your contacts or just create new contacts as you go along inside the App. Previous conversation threads are kept in your history making it simple to respond to specific customers.

SMS Pricing

There have been a lot of changes in the world of SMS texting recently, with all the major cell service operators (Verizon, AT&T, Tmobile etc.) getting together and creating additional charges for SMS/MMS messaging into their networks, with the aim to reduce "text spam". This included adding a one time fee to register with them (each separately), a monthly fee to maintain that registration, along with increased charges per SMS/MMS sent into their platforms and cell service customers. If you would like more information related to this subject please feel free to reach out to your account manager.

Based on the above we have had to set our SMS package pricing as follows. To make things easier we submit your registration details to all carriers for you, and pass through the monthly fee, so that these fees cover ALL the cell carriers. Note that registration is ONLY applicable for those that want to send SMS/MMS to the cell carrier networks. No registration is required if you only want to receive SMS/MMS.

• One-time Registration Fee: $60 (only required if sending SMS/MMS)
• Monthly Registration Fee: $15 (only required if sending SMS/MMS)
• Tier 1 : Under 5 texts/day (average) = $4.99/month
• Tier 2 : Up to 15 texts/day (average) = $10.99/month
• Tier 3 : Up to 25 texts/day (average) = $16.99/month
• Tier 4 : Up to 50 texts/day (average) = $28.99/month
• Tier 5 : Over 50 texts/day (average) = Call Account Manager to Discuss

Next Steps

SMS texting is a premium add-on service and is available for a small additional fee each month. Ask your dedicated account manager to turn on the SMS feature if it is of interest to your business and we will help set it up for you. If you are not a current Cabertel customer you can reach out to us using the contact form below.